Terms and Conditions

Last Updated: 2nd July 2007

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). Placing an order through the site constitutes acceptance of the following terms and conditions.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in a confirmation e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable (most coffee products are currently excluded from UK VAT), but exclude delivery charges, if applicable.

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

Customer Voucher Code Offers ("Voucher Codes")

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions apply:

- Voucher Codes will only be available on order values over the amount stated in the offer.
- Voucher Codes are only valid until the date published.
- Voucher Codes are ONLY redeemable for purchases made on this website (coffee-direct.co.uk)
- Only one Voucher Code may be used per customer per transaction.
- We reserve the right to end any Voucher Codes at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However,  occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We accept payment by Mastercard, Visa, Delta, Maestro, American Express and Diners Club. Payment is deducted when we process your order.

Where We Deliver

Delivery must be to an address in the United Kingdom. Smaller orders will be sent via Royal Mail; larger orders may be sent by courier and will require a signature. Please make sure you keep the receipts which will accompany your order.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Whenever applicable, the total cost and details of delivery charges will be explained in full at the basket page. Unfortunately, at this time we cannot offer a collection service.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (e.g. problems obtaining authorisation for your payment ) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.

Change of Mind Cancellations

You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.

Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used. It should be returned with the original box and packing  you received with it. Any 'Free Gifts' received with the product must also be returned.

If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.

We cannot cancel your purchase when:

The seal has been broken on any products, or the goods were a special order to your specification.

To qualify for a refund or exchange the product must be:

In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Personal Information

We may use 'cookies' to making your viewing of the Coffee-Direct.co.uk experience easier, but, it really wouldn't be decent or moral for us to share information with any outside party or advertiser that would invade your right to anonymity. So, although we may provide information to our advertisers, about the general preferences and popularity of certain shopping categories within our website, information is really used for demographic purposes; we'd never share your name or email address with any outside party to ensure your integrity. The information, such as IP address for demographic purposes will be used to help Coffee-Direct.co.uk ensure that its services are best designed to meet the customers' changing needs.

Coffee-Direct.co.uk does not send unsolicited or "spam" e-mail. Coffee-Direct.co.uk uses e-mail addresses collected for a number of opted-in e-mail alerts and opted-in newsletters which are used to communicate new information, special offers and new products to our suppliers and customers. All customers are given the opportunity to unsubscribe at any time.

Coffee-Direct.co.uk does not sell or rent its e-mail lists to third parties. It is against Coffee-Direct.co.uk's policy to provide any customer information to any third party without the customer's prior permission.

Security

Coffee-Direct.co.uk takes security very seriously; when shopping with us you can rest assured that we use the highest industry-standard processes and procedures to ensure your credit card details are absolutely secure and cannot be viewed by any external parties. We will never share any confidential details with anyone else.

All transactions are encrypted using 128-bit Secure Socket Layer technology.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Coffee-Direct.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Coffee-Direct.co.uk
PO Box 6267
Leighton Buzzard
Bedfordshire
LU7 4XA
England
United Kingdom