Help
How can we help?
Whether you have a question about an order, need some product advice, or simply need a little help, our team is here for you.
The quickest way to get help
Click the Help icon in the bottom-right corner of any page on our website.
From there, you can tell our Concierge what you need help with and we'll guide you to the right place. If you need assistance from our team, you can send us a message directly through the Concierge.
Look for the Help icon at the bottom-right of your screen.
Email us
You can also contact our customer service team directly by email.
Please include your order number where applicable, along with as much information as possible so we can help you quickly.
support@coffee-direct.co.ukWrite to us
If you would prefer to contact us by post, you can write to:
Coffee-Direct.co.uk
PO Box 433
Lymington
SO41 1EH
Why written support? Using our Help centre or email allows our team to investigate your query, speak to our roastery, couriers or suppliers where necessary, and keep a clear record of your request. It also means we can help several customers at the same time and respond as efficiently as possible.