Help

Contact our team via email or Live Chat.

Contact our team via email or Live Chat.

Access your subscriptions via this link.

If you're trying to find your perfect coffee, try our Coffee Finder tool. For anything else, contact our team via email or Live Chat.

We have dedicated product support teams to help with setup, problems and damage to machines bought from us:

Discount codes and gift vouchers can be applied to your order as you check out. Please note that discount codes are not applicable to subscription products, bulk discount orders or gift vouchers. Check out our full range of coffee subscriptions today.

Desktop

Enter your discount code in the box on the right of the page, and click apply. To use an express checkout option (such as Apple Pay, PayPal and Amazon Pay), make sure you enter and apply your discount before clicking on the express checkout link.

Mobile Devices

Click 'Order summary & discount codes', then enter your code and click apply.

If you need to change your email address, simply contact us with both your old and new email addresses. If you simply need to reset your password, follow this link, and click 'Forgot your password?'.

Contact our team via email or Live Chat.

Read our Ethical Policies and Certified Schemes statement.

We took the decision some time ago to cease telephone support, as many online retailers have done. The simple fact is that the overheads of having a dedicated telephone support team mean that we inevitably need to pass the costs on to our customers, and we’d much rather offer the very best prices we can, whilst offering rapid support via email and chat.

Additionally, our support team can help multiple customers concurrently, rather than only being able to deal with one customer at a time. Often, we need to speak to our roastery, couriers or suppliers to answer customer queries, so working in a parallel, email-only fashion means that we can help as quickly as possible without needing to keep customers on hold for periods of time.

We are a small team, and the flexibility of being able to multitask means that we can offer such propositions as next day delivery on orders placed before mid-day on weekdays and roasting to order, whilst maintaining excellent customer service levels.