Delivery must be to an address in the United Kingdom or selected European countries (as shown within the delivery options at checkout). Smaller orders may be sent via Royal Mail; larger orders may be sent by courier and may require a signature. Please make sure you keep the receipts which will accompany your order.
We make every effort to keep our delivery charges as low as possible. Whenever applicable, the total cost and details of delivery charges will be explained in full at the basket page. Unfortunately, at this time we cannot offer a collection service.
We have introduced a delivery calculator at the basket page to work out available delivery options for your order based on location, size and value. Free delivery promotions apply to UK addressed orders only, and are applicable to orders over £20. Our Next Working Day Delivery options apply to NDD addresses only; whilst we can't guarantee a next working day delivery to the following postcodes/areas, orders will be sent on the quickest delivery option available. Please note that our selection packs are not available on our Next Working Day delivery service.
Non-NDD addresses include the following postcodes/areas:
Scottish Highlands, Islands and the following postcode areas:
Isle of Man
Isle of Wight
Isles of Scilly
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (e.g. problems obtaining authorisation for your payment) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Occasionally we may not be able to ship to certain locations within the UK - we will of course let you know as soon as possible if this is the case and process a full refund.
To check on the status of your order, visit the My Account section of the website.