We've been hard at work for the last few months developing this brand new version of Coffee-Direct.co.uk, and we really hope you like it. We've developed the site with a few key principles in mind to make ordering your coffee from us quick, secure and hassle-free; here are a few of the main changes we've made:
Content Delivery Network
We know there were times on our old site that the experience was a little sluggish. We've utilised a technology called a "Content Delivery Network" or "CDN" to make our pages load incredibly quick even on slower connections. We don't like hanging around for pages to load, and we know you don't either!
Order History and Information
One of the biggest requests we've had from our customers is greater visibility of order history. Our all-new My Account section contains full details of your past orders to make reordering a little bit easier.
'Remote' UK Delivery Charges
We like to think of the whole of the UK as one big happy country. Unfortunately all courier companies in the UK specify 'Remote' areas and charge us considerable overrides when delivering coffee to the Highlands, Islands and also some other areas quite frankly we've challenged as being 'UK Remote'. We know that as a resident of these wonderful areas of our country, you feel aggrieved at having to suffer these unfair costs, so we've decided that from now on we'll cover those surcharges. Naturally on occasion this may mean that some delivery options (our Next Day services for example) can't be offered, but we will get your items to you on the fastest delivery options we can. For full details, see our Delivery Information.
One area that we've always been insistent on is data security. We won't risk your card details in any way, which is why we use third-party payment gateways - currently PayPal - to process payments using the highest security standards there are. The only unfortunate downside to this is that we were unable to transfer over customer accounts from the old system, as, quite frankly, even we couldn't access your private information to do so. We know that having to set up a new account can be a bit of an ordeal, but we've worked hard on making the process very straightforward on the new site. Once you've re-registered, it's back to business as usual with regards to placing new orders, but we are sorry for the inconvenience it may cause. If there's anything we can do to help make doing so a little easier, we're always here to help - be it refreshing your memory on which products you've ordered in the past, or any advice on signing up in general, simply contact us, or use our new service...
We're really proud to announce our new Live Chat service to help with any product, site or general enquiries you may have. We can now offer live conversations with the team here at Coffee-Direct.co.uk during most of the day, and if we are offline working on your orders, you can always drop us a message and we'll get back to you as soon as we can. Look for the black bar at the bottom right of the site labelled 'Need Help? Live Chat' and give us a shout!
We ran a beta version of our subscription service (Subscribe & Save) for a few months last year, and the take up was quite frankly astonishing! In fact, we took so many orders that the system just wouldn't have been able to cope with the volume that it would have to deal with if we'd left it going for a few more months. With that in mind, we've decided to stop talking new subscriptions for a short time while we develop our full subscription service; existing subscription customers will still receive their orders at the frequency requested, and we'll be in touch as soon as the new system is in place to migrate you over seamlessly.
We're open and honest about all of our coffees and teas; what they work best with, what they don't, but nothing quite beats the reviews of real customers. We've teamed up with YotPo to collate the reviews and opinions of actual customers a couple of weeks after they buy from us - keep an eye out for the review email 14 days after purchase, and give us (and future customers) your opinion of our service and our products.
So there you have it. We really do hope you like the new site, with the great enhancements we've made, and we'd love to hear from you if you have any comments, suggestions or questions.